Managed Services
Enhance the performance of your business with a bespoke 24/7 IT Managed Service, that delivers value and exceptional user experiences.
Contact Usrisual Managed Services (rMS)
risual provide 24/7 support and cybersecurity services to clients ranging from global businesses through to the UK Public Sector. Our successful, Security Cleared and ISO 20000-1 accredited team, provide a wide range of services to add value to your organisation. We offer bespoke, flexible IT managed services that suit your needs. Whether you are focused on adopting the cloud, proactively monitoring your estate, or improving your ITIL and business processes, we have a service that can help.
- 1st time fix rate over 75%
- Instant chat & incident resolution via rMS SOS
- World class Net Promoter Score of 75+
- ITIL accredited Service Delivery Managers
- KPI driven service
- Security Cleared & NPPV3 checked engineers
- Continually improving Microsoft certified engineers
- Cost per call from £4.57
- Increases service availability through proactive 24x7x365 monitoring.
We understand the Microsoft Cloud
We are proud to be a Microsoft Azure Expert Managed Services Provider (MSP). The Azure MSP is a global competency that highlights the most skilled and proficient Microsoft Partners. Globally, Microsoft has recognised only 79 companies and we are very proud to one of them!
The Microsoft Azure Expert MSP program ensures risual has met a world class set of requirements, including verified proof of excellence in client delivery, technical expertise, and a successful completion of an independent audit of our managed services, people, processes, and technologies.
Only the most high-fidelity cloud managed service providers are awarded the Azure Expert MSP badge, intended to give risual clients confidence when working with them to meet their Digital transformation goals.
Service Delivery Management
Our ISO 20000 Practitioner and ITIL v3/v4 certified Service Delivery Managers have a wealth of experience delivering flexible and agile managed services with a strong governance foundation to help you to drive value from your IT support capabilities. With industry leading insights and experience delivering hybrid Azure service management, our team will work with you to achieve exceptional IT services, that can be trusted.
With continuous improvement at the heart of hybrid service models, our SDMs work tirelessly for our clients to drive sustainable change underpinned by their excellent customer service and management skills, focussing on both good service delivery practices (incident, change, problem and request management) with innovation to help your IT service run better, with more automation and with clearer reporting metrics.
The key to our success is in understanding your people and your culture, adapting a service model that compliments the skills you already have, backed by the experience of risual, to find a blended approach that works for all parties involved. Regular reporting and insight give you peace of mind that your IT service is managed effectively, achieves and exceeds its performance metrics and drives down the cost of managing your cloud services.
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Secure Managed Services
With today’s cloud architectures, comes a need for organisations to deliver support for staff and customers that maintains the cutting edge of cyber security protection, whilst still allowing organisational flexibility and agility. risual Managed Services deliver a range of support functions that compliment your existing teams, whilst ensuring that you remain fully compliant with cyber security protection standards.
Managed services aren’t just about fixing things. Our proactive monitoring and security operations centre work with our clients to drive automation, from patching servers and endpoints right through to actively monitoring for cyber security threats and taking remediation action. Our close alignment with the National Cyber Security Centre allows our managed services division to ensure that you will always be kept up to date with current and emerging threats.
Effective controls are an essential aspect of excellent service operations. As such, we will always align to your processes and procedures, building on the good work that you do and then working with you to improve services through automation. This frees up staff to deliver true innovation and change, knowing that the basic service is robust, efficient and effective.
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DevOps-as-a-Service
Developing new digital products and services should not be a cumbersome project. Our DevOps-as-a-Service model combines our highly talented application and web development team with our secure managed services teams to ensure that development projects deliver rapid value, underpinned by a strong security and release management structure.
Supported by our user researchers and content designers, risual’s DevOps-as-a-Service fully aligns to the Government Digital Service (GDS), delivering products, services, and applications, that meet user needs, align to security and policy standards, and achieve value for your people and most importantly, your customers. Our experienced professionals can work across multi-disciplinary teams, where value is obtained in the experience and capabilities of individuals, ensuring that you can release your digital services to market quicker and more effectively.
Robust security and release processes, combined with open source development and code sharing is helping the public sector to drive down the cost of delivering digital transformation, leading with our insight and capabilities to deliver value across all other sectors. Adapting to DevOps-as-a-Service, delivered by risual, will help you to realise benefits quicker, with the knowledge that your services are secure, and that products released to market work first time, every time.
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Who we work with
